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PRIVACY POLICY
To read our Privacy Policy in French, click here.
TWG Tea Company Pte Ltd and TWG Tea’s affiliated companies (“TWG Tea”, “us”, “we”, “our”) has developed this Privacy Policy (“Policy”) to explain our use of your personal data and information (“ Personal Data”) that you may provide to TWG Tea. The Policy informs you of our policies regarding the collection, use and disclosure of your Personal Data as well as all reasonable precautions which TWG Tea takes to keep your Personal Data confidential and secure.
Subject to your rights at law, you agree to be bound by the prevailing terms of this Policy as updated from time to time. We reserve the right to modify our Policy and invite you to check the latest version of this Policy regularly.
This Privacy Policy applies to the Personal Data collected by TWG Tea, including Personal Data collected via TWG Tea’s website at https://TWGTea.com and all related domains and sub-domains and its mobile application (“Website”).
By using our Website and/or providing the Personal Data to order our products and use our services, including the MyTWG Membership Programme, you hereby acknowledge that you have read this Privacy Policy and agree to the collection, use and disclosure of Personal Data by TWG Tea in accordance with this Policy, as amended from time to time by us and to the transfer of the Personal Data to the other companies or entities within the TWG Tea group.
We will post any update to the Policy on our Website. If you do not agree to the terms of this Policy, please do not access this Website or provide the Personal Data.
The terms of this Policy are without prejudice to any contractual terms you may enter into with TWG Tea which shall prevail over the terms of this Policy.
Personal Data
“Personal data” means data about a person who can be identified (i) from that data, or (ii) from that data and other information to which TWG Tea has or is likely to have access. Examples of personal data that may be collected by TWG Tea include your name, contact number, email address, residential address, NRIC number or passport number, payment information and other personal data that TWG Tea may require in order to provide our services or Website to you.
(a) | Apply to be a registered user of the Website; | |
(b) | Submit an application form to be a MyTWG Member; | |
(c) | Use the services of the MyTWG Membership Programme; | |
(d) | Visit or access the Website that can be accessed without the need for registration; | |
(e) | Conduct any online shopping; | |
(f) | Make an online purchase through the websites of our third party service providers, or such other service provider that TWG Tea May use from time to time; | |
(g) | Enter promotions or contests that are available to you without having to be a registered user of the Website; | |
(h) | Subscribe to our mailing list for either email subscription or postal promotions; | |
(i) | Submit a comment, question or feedback to us using a “Contact Us” or similar feature on the Website, send us an email, or in any other way, submit Personal Data to us via the Website; and | |
(j) | Submit your Personal data to TWG Tea for any other reason. |
(a) | To verify your identity; | |
(b) | To process and manage your application, shopping order, payment or otherwise; | |
(c) | To register you as a MyTWG Member under the MyTWG Membership Programme; | |
(d) | To administer the MyTWG Membership Programme; | |
(e) | To fulfil your requests for online shopping; | |
(f) | To communicate with you, including any ongoing promotions or TWG Tea news; | |
(g) | To customize and personalize the contents of the Website; | |
(h) | To evaluate your preferences and facilitate future works on the Website; | |
(i) | To manage our internal infrastructure and business operations, including but not limited to where required for compliance with internal policies and procedures; | |
(j) | To conduct audits, reviews, and analyses of our internal processes; | |
(k) | To prevent, detect and/or investigate error, fraud, crime and criminal activity; | |
(l) | To protect and enforce our contractual and legal rights and obligations; | |
(m) | To respond to requests for information from government or public agencies, regulatory authorities or other similar authorities or non-government agencies authorised to carry out specific Government services or duties; | |
(n) | To ensure our compliance with all relevant laws, regulations, guidelines and codes of practices; and | |
(o) | Any other purposes relating to the purposes stated above, or which may be notified and consented by you on or before collection or use of the Personal Data. |
(a) | If you are applying for or you are a member of MyTWG Membership Programme: |
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(i) | To verify and process your personal particulars in order to process your application; | |||
(ii) | To maintain, manage and renew your membership with us; | |||
(iii) | To create a Member account or profile in order to manage and improve our relationship with you; | |||
(iv) | To provide you with Membership benefits and privileges; | |||
(v) | To send you our publications, newsletters, cards, updates and other communications; | |||
(vi) | To inform you of changes to our policies and/or terms and conditions; | |||
(vii) | To handle requests, enquiries and/or complaints; | |||
(viii) | To conduct surveys and market research; and | |||
(ix) | To process your personal data in relation to any of the purposes stated above, or any other purpose for which we have notified you and obtained your consent to use or disclose your data. | |||
(b) | If you are a job applicant who wishes to seek employment with TWG Tea: |
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(i) | To verify and process your personal particulars in order to process your application; | |||
(ii) | To evaluate your suitability for a position at TWG Tea including to conduct pre-employment checks with previous employers and referees; | |||
(iii) | To communicate with you; | |||
(iv) | For complying with legal or regulatory obligations or risk management procedures that may be required by law or internal processes; | |||
(v) | For any other purposes relating to the purposes stated above, or any other purpose for which we have notified you and obtained your consent to use or disclose your personal data; | |||
(vi) | By providing your curriculum vitae (“CV”), you agree that we may keep your CV in our databases for a reasonable period after which it will be deleted and you agree that we can use your CV and personal data to process your job application and to have such CV and personal data communicated to other companies with the TWG Tea group and to our partners, who have agreed to keep such CV and personal data confidential and secure and to this end being transmitted across national borders. | |||
(vii) | TWG Tea undertakes to use your CV and personal data only in relation to your job application. |