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    9.1. TWG Tea reserves the right to only accept orders from you if you are of sufficient legal age and capacity to use this Website in accordance with these Terms and to create binding legal obligations in relation to the access and use of this Website and the Products or Services.

    9.2. In order to make purchases on this Website you will be required to provide your password and Personal Information. In particular, you must, where requested, provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

    9.3. You must be in possession of a valid credit/debit card issued by a licensed bank acceptable to TWG Tea, and you authorise TWG Tea to process a charge or charges on your credit/debit card in the amount of the total purchase price for the Products or services which you purchase or place an order for in accordance with the process in the section “Submission and Acceptance of Orders” below. TWG Tea reserves the right to restrict multiple quantities of an item being shipped to any one Customer or postal address.

    9.4. By making an offer to purchase the Products or services, you expressly authorise TWG Tea to transmit or to obtain your credit card information or credit report information (including any updated information) to or from third parties solely to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorization and/or to authorize individual purchase transactions.

    9.5. You agree that TWG Tea may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of the information.

    9.6. All purchases made via this Website is for personal non-commercial use only and will not be re-sold. You acknowledge that the Products purchased under these Terms are not for commercial use, not for re-sale or for use by governments or educational institutions.


    10.1. By placing an order through this Website, you have made an offer to purchase the products you have selected under these Terms.

    10.2. All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers, if you do not immediately click the "Proceed to Payment" button.

    10.3. You may place an order through this Website by clicking on the "Proceed to Payment" button. Shortly after the order is successfully submitted, an acknowledgment email will be sent to you at the email address provided at registration or on submission of your order. This acknowledgment email confirms the details of your order and is not an acceptance of your order. If you do not receive an acknowledgment email from TWG Tea within 2 working days, please contact TWG Tea's Customer Service at [email protected]. Please note that the acknowledgment e-mail does not constitute a guarantee as to the availability of the Products.

    10.4. Once you have placed an order, you may only cancel any portion of the order or the entire order as long as the order has not been dispatched. You may not add additional items to your order. You will be required to place an additional order for any additional items you wish to purchase.

    10.5. Please contact TWG Tea's Customer Service at [email protected] to request a change to or cancel of your order. You will be informed of the eligibility of the request as soon as practicable after we receive your request. We cannot cancel an order which has already been shipped.

    10.6. Once the item has been shipped, we will send you an email confirming the shipment of your order and this email will also contain a tracking number. The order you place on this Website will not constitute a binding contract unless and until TWG Tea transmits an order confirmation by email.

    10.7. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within these Terms. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion, and we will not be liable to you or any third party by reason of our refusal to process a transaction.

    10.8. We reserve the right to accept or reject your order at any time for any reason. If we reject your order, you will receive a refund of any money paid.

    10.9. The data registered by TWG Tea constitutes full proof of the order and the entire transaction. The data registered by the payment system constitutes full proof of the financial transactions.


    11.1. Prices of the Products on this Website are in Singapore Dollars. Product prices exclude applicable duties and taxes (such as Goods & Services Tax). If you are eligible for a MyTWG Member Discount, your discount is not reflected in the price of the Products listed on this Website, but will be reflected in the cart page after you have signed in to your MyTWG Member account.

    11.2. Shipments to all other countries will be made on a duties unpaid (DDU) basis, which means you are solely responsible for payment of any applicable duties and taxes upon receipt of your order. If you are purchasing from non DDP countries, you are the importer on record and must comply with all laws and regulations of the country in which you are receiving the goods. You may be subjected to import duties and taxes that are levied once the merchandise reaches your country which are payable by you. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

    11.3. All prices and offers remain valid as advertised from time to time. The relevant price of a product in a currency displayed on this Website at the time the order is placed will be honoured, except in cases of patent error.

    11.4. If you are a customer whose credit/debit card is not denominated in this Website’s transaction currency, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

    11.5. Promotional Codes are non-transferable and there is no cash alternative, and they cannot be used in conjunction with any other promotion code, MyTWG Member Discount, or offers unless expressly stated, and must be redeemed by the date published, if provided.

    11.6. The prices payable for the items you order are those displayed on this Website on the date you place your order, inclusive of GST (Goods & Services Tax) but excluding delivery charges. Delivery charges will be billed at the rates indicated in this Website on the date you place your order, calculated in accordance with the size of the order and the delivery method you select.

    11.7. TWG Tea reserves the right to modify its prices and delivery charges at any time and to cancel an order in case of writing, printing or calculation errors.


    12.1. Payment can be made by Visa, MasterCard, American Express and PayPal, and other methods which may be clearly advertised on this Website from time to time. Payment will be debited and settled from your account upon completion of the processing of your order by TWG Tea, and a notification email including an invoice for your order will be sent to you at that point. You warrant and confirm that you are (or are authorised by) the person to whom the credit/debit card used is issued to and whose name appears on the credit card. All credit/debit card holders are subject to validation checks and authorization by the card issuer.

    12.2. If the issuer of your credit/debit card refuses to authorize payment to TWG Tea, we will not be liable for any delay or non-delivery of the order.

    12.3. You may make payment in any one of the currencies supported on this Website. The applicable exchange rates of the supported currencies shall be determined at the sole discretion of TWG Tea from time to time.

    12.4. Your payment in any of the supported currencies shall be in accordance with the applicable exchange rates at the time of your payment.

    12.5. TWG Tea and its affiliates shall not be liable for any exchange rate losses incurred by you as a result of any credit card or other transactions effected on this Website.

    12.6. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering through this Website.

    12.7. We may also refuse to process and accept a transaction for any reason or refuse service to any person at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold, or by removing, screening or editing any materials or content in this Website, or by refusing to process a transaction or unwinding or suspending nay transaction after processing has begun.


    13.1. Products featured on this Website have been carefully selected for Online Shopping. Once a Product is sold out, it will be taken off this Website at the earliest reasonable opportunity and may not be available again.

    13.2. The prices advertised on this Website are for Online Shopping only. As such, prices for some of the Products may differ from those available for sale at the TWG Tea stores and associated boutiques.

    13.3. TWG Tea has taken care to ensure that the Product illustrations, colours and information are as accurate as possible, but photographs and images that are shown on this Website are only representations and the actual Products that are delivered to the Customer may appear differently to how they appear on the screen of your computer or mobile phone or electronic device. In relation to Product colours, we cannot guarantee that your computer monitor's display of any colour will be accurate.

    13.4. TWG Tea may from time to time set credit limits for individual Customers and TWG Tea reserves the right to limit or restrict the sale of Products to any Customer. In addition, TWG Tea reserves the right to reject sales to re-sellers.

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