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Attracting and developing professionals along their career path within TWG Tea is key to ensure we perpetuate the success and continuity of the brand for further generations. Committed to supporting professionals who are passionate about tea, service, gastronomy, innovation and other creative professions, TWG Tea is accelerating its policy dedicated to them, particularly in terms of training and access to employment. The brand aims to strengthen the ways in which it interacts with new generations to foster engagement, accessibility and inclusivity of profiles and geographies to broaden the reach of transmission of our knowledge and savoir-faire.


TWG Tea cares for its people and the community. To hone and transfer our unique knowledge and expertise, we support and invest in workplace career development to encourage our employees to develop their skills in the best possible conditions. Launched in 2017, the TWG Tea Institute initiative gives passionate professionals an opportunity to immerse themselves in our ecosystem, be inspired by our leaders and enrich their skill set, while we fuel a pipeline of passionate and qualified candidates for our subsidiaries around the world. Not only do the courses provide learning and development opportunities for TWG Tea staff and a constantly renewed training and learning platform that grooms and deploys both internal and external talent for our global operations, the facility ensures that all employees are fully equipped with the right training at every point of their career at TWG Tea.


TWG Tea cultivates inclusiveness and embraces diversity. Since our inception in 2008, we have put in place human resource policies designed to support and advance employees throughout their careers, regardless of background and ethnicity. An equal opportunity employer with over 3,000 staff in 17 countries, the ratio of male to female employees at TWG Tea is 1:1. Even more importantly, 48% of the managerial and senior management roles at TWG Tea’s Singapore HQ and subsidiaries are helmed by women.


Finally, the wellbeing of the greater community of people on plantations around the world working to produce the marvellous teas in the TWG Tea collection plays an important role in the sustainable growth of the brand. Tea production is one of the most labour-intensive tasks in the world. It includes tea farming, cultivation, plucking, sorting and processing using manpower heavy, traditional methods. Thus, we make it our priority to care for the farmers and communities we source from. This starts with making an effort to understand the history and customs of the people who call the tea plantation their homes. This protects communities, retains skill and talent, and safeguards traditional jobs and cultures. TWG Tea also believes in investing in long-term partnerships. The stability of our relationships with our partners helps tea plantations remunerate their staff fairly, and builds the capacity for them to provide care to their workforce.

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