You can either create an account or choose guest checkout if you do not wish to create an account. However, we do recommend to register an account with us for an easier and faster checkout. For future purchases, you will not need to fill in your details every time you shop with us and you will also receive our first-time purchase discount and other exclusive rewards.

Join us now or start shopping and create an account at our checkout page. 

Please clear the cache and cookies on your browser if you encounter any issues on our website and ensure that you have filled in all the mandatory fields. If the issue still persists, please reach out to our team at [email protected] for further assistance.

No, only fields that are marked with asterisks are mandatory.

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.

Please check the Terms & Conditions and ensure that the promotion code is case-sensitive with no spacing included before submitting. If the issue still persists, please reach out to our team at [email protected] for further assistance.

Yes, you can place an order via the TWG Tea Mobile App. The TWG Tea app is available in both IOS and Android on App Store and Google Play Store respectively. Please make sure you have downloaded the latest version.

If you are encountering issues placing an order on our website, we suggest restarting the browser and clearing the cache before logging on again. If the issue still persists, please reach out to our team at [email protected] for further assistance.

You may create a new password after logging in, after selecting "MyTWG" on the header, under the "My Account" page, proceed to click on Change Password.

If you have forgotten your password, please click on “Forgot Your Password” on the log in page.

A password reset link will be sent to your registered email address and you may enter a new set of password after accessing the link.

Alternatively, you may contact our Customer Service Team at [email protected] with the same email address to reset a temporary password.

It should be case sensitive with more than 6 alphabets and numbers.

Simply sign up with us and select your preferred channels to be updated on new products and promotions.

We are sorry to see you go! You may choose to change your preferences in your account page by logging in or reach out to our team at [email protected].

All it takes is just a minimum order of S$50 and we are ready to ship the items right to your doorstep!

Unfortunately, no amendment(s) can be made after an order has been submitted successfully. Depending on the status of your order, it may be possible to cancel and place a re-order if it has not been processed. 

If you need to amend your delivery details, please contact us at [email protected] as soon as your order is placed and we will try our best to update this for you. Do take note that once the order has been packed, we are unable to edit the shipping address. As no refunds and replacements will be provided for parcels delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you checkout.

After logging into your account, select "MyTWG" on the header, and you will be able to see your order history under "My Orders". 

You may refer to the Terms & Conditions provided. In most cases, you are only allowed to enjoy one promotion and it is not applicable in conjunction with other promotions, vouchers or privileges.

It is valid for one month from the date you have registered on TWGTea.com successfully. You may find your promotion code in the welcome email from us.

We would suggest that you check your junk mail box or otherwise, contact us at [email protected]. 

We will do our best to provide wrapping service for most of our products. Our gift packing service includes a signature TWG Tea gift wrap, finished with a ribbon and TWG Tea postcard. However, we are unable to gift wrap certain products due to the nature of their packaging. Please note that gift wrapping will not be available during sale periods.

You may add a personalised message (150-character limit) upon checkout. The gift message will be printed on a TWG Tea postcard and included in your order. Please note this personalised message service will not be available during sale periods. However, blank TWG Tea postcards will be provided for each order. 

MyTWG is an invitation-only membership programme. All purchases made with a registered account on TWGTea.com will be automatically accumulated. For more information or any member-related assistance, please feel free to reach out to our Customer Relations Team at [email protected]. 

Our products are priced in Singapore dollars (SGD) and are shipped from Singapore directly to your premises.

You may checkout using Paypal or a Credit Card - Visa, MasterCard or American Express. 

Please clear the cache and cookies on your browser if you encounter any issues on our website and ensure that you have filled in all the mandatory fields. If the issue still persists, please reach out to our team at [email protected] for further assistance.

We currently ship to over 40 countries! You may select your shipping destination by clicking "More Information" on the website footer, and then select "Choose Your Country". However, our mooncakes and patisseries are only available for self-collection in Singapore.

With just a minimum spent of S$50, we provide free shipping within Singapore except orders with mooncakes and patisseries. 

For overseas orders, shipping will be via DHL Express with a flat shipping rate of only S$5 for orders below S$110 and $10 for orders above S$110. Overseas duties and taxes are not included.

No, we are only able to deliver to one unique address per order. Please place your order separately should you wish to have it delivered to more than one addresses.

Unfortunately, once you have received a product purchased from TWGTea.com or the retail stores, we are unable to arrange for a delivery on behalf of you. All shipments will have to be from our designated warehouse. Therefore, we strongly suggest that you place an order with us instead.

For orders within Singapore, it will take an estimate of 3-4 working days via NinjaVan. For international orders, we ship all consignments using DHL Express with an estimate of 4-8 working days, customs and weather permitting for your consignment to reach your doorstep.

We are sorry that your parcel has been delayed! Shipment and deliveries may be delayed due to a high volume of orders or precautionary measures. Rest assured, we are working closely with our delivery partners to get your orders to you as safely and quickly as possible. Once you receive your shipping confirmation email, you will receive a link to track your parcel delivery status.

You will receive an email with your tracking number within 1-2 business days once your order leaves our warehouse. If you haven’t received an email after 6 working days, please contact us at [email protected] and our team will assist you accordingly.

Taxes and duties are calculated according to your shipping destination.

Our consignments are shipped on a duties unpaid (DDU) basis which means the recipients will be responsible for any duties and taxes incurred at their local customs. Kindly note that the delivery charges you paid upon placing your order do not include duties and taxes.

If you are sending a gift, your recipient may be required to pay for the duties and taxes. 

We do not provide delivery service for our patisseries. If your order consists of cakes, patisseries or macarons, you are required to self-collect your entire order from the selected TWG Tea Boutique.

We are unable to provide self-collection except for gourmet products so as to support contactless delivery for the safety of everyone.

DHL Express’s On-Demand Delivery (ODD) is an online portal created to make receiving shipments more flexible while not compromising on the safety and security, allowing recipients to change their delivery date and time or to collect their parcel at their nearest collection post. Once your shipment has been handed over to DHL Express, the recipient will immediately receive an SMS and/or e-mail message and be informed about the anticipated delivery date. The message contains a link to the ODD system, which can be easily accessed from any smartphone, tablet or PC.

On the day of delivery, the recipient will receive another SMS and/or e-mail message so that they know precisely when they can expect the parcel. Unless informed otherwise, DHL will simply deliver to the original address.

ODD offers 5 alternate delivery options to suit your preference.

• DHL Express Service Point
  Receiver can choose to collect their parcel at any of our four DHL Service Points.
   
• Signature Release
  Allow DHL to deliver without requiring a signature.
   
• Schedule a New Delivery Date
  Receiver can reschedule their delivery date and time up to 7 days from their original date.
   
• Leave Package with a Neighbor
  Receiver can request to leave their package with a trusted neighbor on their behalf.
   
• 30-Day Vacation Hold
  Should the receiver be on vacation, they can request for new delivery date and time.

DHL Express does not use automated voice messages for ODD or any other form of notification. Please be wary and vigilant of non-authenticated sources claiming to be DHL Express.

If you are expecting a parcel but did not receive an ODD message via e-mail or SMS, don’t worry. In some cases, the automatic message may fail to generate meaning that you did not get a link to access ODD.

You can either visit https://ondemand.dhl.com, select the destination country (the country where the shipment is to be delivered) and key in your 10-digit AWB/Tracking number to access the ODD feature.

DHL Express does not use automated voice messages for ODD or any other form of notification. Please be wary and vigilant of non-authenticated sources claiming to be DHL Express.

If you have submitted two or more ODD requests, DHL operations team will only take the latest request and void the previous entry.

DHL Express does not use automated voice messages for ODD or any other form of notification. Please be wary and vigilant of non-authenticated sources claiming to be DHL Express.

Yes, perishables including packaged teas and tea leaves cannot be returned or exchanged due to health and hygiene reasons. Handcrafted tea accessories with natural irregularities should not be the basis for any returns or exchange as well. 

You have the right to exchange any tea accessory that does not suit you within 30 days of the order. The exchange of any tea accessory is limited to a product from the same collection, subject to stock availability. For more information, please visit the following link: https://twgtea.com/policies/return-and-refund-policy

Simply email [email protected] and stating your order number/receipt with supporting pictures of the order/item. If the product is deemed defective within 30 days, you are entitled to a replacement or refund in voucher credits. For more information, please visit the following link: https://twgtea.com/policies/return-and-refund-policy

Our freshly handpicked whole leaf teas come directly from plantations all over the world. You can browse our entire loose leaf tea collection by using our "Find a Tea" function - by country of origin.

Our teas can be kept for up to 3 years, provided they are stored in the right conditions. To ensure freshness and quality of teas, it has to be stored in an airtight environment, and away from light sources and humidity.

As the recommended temperature and infusion duration differs from tea to tea, we would suggest that you refer to the product listing page or instructions stated on the packaged tea.

Discover the different types of infusions, varieties of tea and its origin and many more with our TWG Tea Book.

You may refer to our care instructions found under each respective product description. Alternatively, you may reach out to our Customer Service Team for specific special care instructions.

We have a tea for every one and every occasion! You can choose from our tea collection of over 800 single estate teas and exclusive tea blends by using our Find a Tea function – by country of origins, by varieties of tea and predominant flavours or by filtering your search results. Our Tea Connoisseurs are always ready to assist you should you require any recommendations or if you need help finding the perfect cup of tea!

We aim to use only natural materials in all of our teas as well as packaging. Our teabags are crafted from 100% natural cotton material and thread, without the use of glue and staples, making them entirely biodegradable, sustainable and of the very finest quality.

Our silken teabag collection is also degradable through oxidation, and each teabag is composed of exquisite Certified Organic teas.

Read more about how we play a part to contribute towards a sustainable future here.

Yes, you can bring your TWG Tea tin to our boutique and our friendly staff will assist you accordingly.

You can find more information on sustainability at the following link: https://twgtea.com/our-company/sustainability

You may refer to our worldwide TWG Tea Salons & Boutiques here for more details.

Products may vary in different countries. Please contact your local Tea Boutique for product availability.

Respective menus can be found after you have selected the desired location on our location listing page.