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    11.1. Prices of the Products on this Website are in Singapore Dollars. Product prices exclude applicable duties and taxes (such as Goods & Services Tax). If you are eligible for a MyTWG Member Discount, your discount is not reflected in the price of the Products listed on this Website, but will be reflected in the cart page after you have signed in to your MyTWG Member account.

    11.2. Shipments to all other countries will be made on a duties unpaid (DDU) basis, which means you are solely responsible for payment of any applicable duties and taxes upon receipt of your order. If you are purchasing from non DDP countries, you are the importer on record and must comply with all laws and regulations of the country in which you are receiving the goods. You may be subjected to import duties and taxes that are levied once the merchandise reaches your country which are payable by you. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

    11.3. All prices and offers remain valid as advertised from time to time. The relevant price of a product in a currency displayed on this Website at the time the order is placed will be honoured, except in cases of patent error.

    11.4. If you are a customer whose credit/debit card is not denominated in this Website’s transaction currency, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

    11.5. Promotional Codes are non-transferable and there is no cash alternative, and they cannot be used in conjunction with any other promotion code, MyTWG Member Discount, or offers unless expressly stated, and must be redeemed by the date published, if provided.

    11.6. The prices payable for the items you order are those displayed on this Website on the date you place your order, inclusive of GST (Goods & Services Tax) but excluding delivery charges. Delivery charges will be billed at the rates indicated in this Website on the date you place your order, calculated in accordance with the size of the order and the delivery method you select.

    11.7. TWG Tea reserves the right to modify its prices and delivery charges at any time and to cancel an order in case of writing, printing or calculation errors.