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COVID19 MEASURES

 

 

 

As the COVID-19 situation continues to evolve, we have put in place several measures to ensure the health & well being of our staff and customers.

A limited number of TWG Tea Salons & Boutiques around the world may continue to be operational within the limits of local guidelines. You are encouraged to check our Locations page to verify opening hours. In all these locations, please be assured that we have put the following strict measures in place:

 
-   Sanitisation and disinfection are done at least twice daily on all venue surfaces
-   Hand sanitisers are available at all of our locations for use by our customers and staff.
-   Our locations are in compliance with safe distancing measures according to regulated requirements.
-   Queue lines have been clearly marked to ensure at least one meter distance between customers.
-   Temperature checks are done twice a day for all employees and guests. 
-   Any employees appearing unwell will be sent to see a doctor with immediate effect.
 
During this period, you are invited to explore our eCommerce Boutique, which will remain operational with shipping to over 60 countries around the world. Please be assured that in addition to the above measures, we have put the following health and safety measures in place during this period:
 
  All employees and visitors are required to wear masks, undergo a temperature check and provide their name, contact details and travel history before entering any TWG Tea premises.
  Warehouse staff practice staggered arrival, departure and break times. 
  Drivers and warehouse staff practice social distancing and do not mix during parcel collection. 
  In Singapore, all drivers are required to wear masks when working and maintain social distance by leaving packages outside your door and notifying you via SMS upon successful delivery. 
  Overseas, our DHL delivery partners operate in accordance with the protocols of official authorities, both international organizations and local country health authority advisories, whichever sets the strictest rules.
     
 
We continue to monitor the situation very closely and will be updating this page regularly.

Thank you for your understanding and for supporting our efforts. Should you require any additional information, please do not hesitate to let us know.

 
Updated on 22 April 2020