Terms Of Use




1. Acceptance and Modification of the Terms of Use

1.1 Your access and use of the eCommerce website (“the Website”) and/or the mobile application (“the App”) (collectively referred to as “the Media”) of TWG Tea Company Pte Ltd or its affiliated companies (“TWG Tea”), are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and/or using the Media, you acknowledge that you have read, understood and accepted, and agreed to be bound without reserve, the Terms of Use, as modified from time to time by us. This Terms of Use documents the legally binding terms and conditions attached to the use of the Media.

1.2 If we decide to modify our Terms of Use, we will post a new dated version on the Media. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes.

1.3 TWG Tea reserves the right to terminate your access to the Media, without any advance notice.

2. Copyright and Intellectual Property

2.1 The content of the Media and including but not limited to the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of TWG Tea or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual property rights which exist under applicable laws.

2.2 Except as provided in Section 3 hereinafter, nothing contained on the Media shall be interpreted or construed as granting you a license or a right to use any such content of the Media.

3. Use of the Media

3.1 You may download, display or print the content of the Media solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Media, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of TWG Tea.

3.2 TWG neither warrants nor represents that your use of any content displayed on the Media will not infringe the rights of third parties.

4. Information Deemed Non-Confidential

4.1 Any personally identifying data and information that you may send to the Media are protected and treated according to our Privacy Policy. TWG Tea invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information.

4.2 Any other information or material communicated to TWG Tea through the Media or the internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of TWG Tea and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, TWG Tea is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Media for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else.

4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that TWG Tea’s use will not violate any third party’s rights. TWG Tea is under no obligation to use the information provided.

5. Disclaimer of Warranties

5.1 WITHOUT PREJUDICE TO SECTION 6 HEREINAFTER, ANY MATERIAL, INFORMATION AND ALL THAT YOU FIND ON THE MEDIA ARE FURNISHED TO YOU “AS IS”, IN FUNCTION OF THEIR AVAILABILITY, AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTIBILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE.

5.2 TWG Tea does not guarantee that the Media or their content will correspond to your expectations, will not be interrupted, timely secure and free of error.

5.3 Some jurisdictions may not allow certain limitations of warranties, so some of the above exclusions may not apply to you.

5.4 Any advice or information, be it oral or written, obtained from TWG Tea or during the use of services made available on the Media shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use.

6. Limitation of Liability

6.1 You access, use, browse and navigate on the Media at your own risk and peril.

6.2 You recognise and accept that, to the fullest extent permitted by the applicable regulations, neither TWG Tea nor any other party involved in creating, producing or delivering the Media may be held liable for any direct, indirect, or consequential damages, injury to reputation, costs, losses, decrease in turnover or profits or liabilities of any nature whatsoever (even if the advent of such damage was known or could have been known by TWG Tea), capable of arising from your access to, or use of, or on the contrary the impossibility to use, the Media or their content.

6.3 All materials which are downloaded or obtained by any other manner during the use of the Media are at your own risk and peril. TWG Tea assumes no liability for any damage or virus which could affect your computer, mobile telephone or other electronic device by reason of your access to, use or downloading of any material from the Media or for any illegal intrusion or intervention in the IT systems.

6.4 TWG Tea reserves the right to interrupt or discontinue any or all of the functionality of the Media. TWG Tea accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of the Media resulting from actions or omissions of TWG Tea or any third party.

7. Change of Information

The content of the Media may contain inaccuracies or errors. TWG Tea reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so.

8. Availability of Products / Services

The Media may contain information on TWG Tea’s worldwide products and services, not all of which are available in every location. A reference to a TWG Tea product or service on the Media does not imply that such product or service is or will be available at your location.

9. Links

9.1 As a service to our visitors, the Media may contain hypertext links leading to other websites that are not operated or controlled by TWG Tea. TWG Tea shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.

9.2 The creation of any hyperlink to the Media is prohibited without prior written consent of TWG Tea.

10. Promotional Codes

The following terms and conditions apply to the redemption and use of the TWG Tea promotional codes (the 'Promotional Codes') featured on our website accessible at www.TWGTea.com (the 'Website') and on our mobile application accessible through Apple Store and Google Play (the 'App').

10.1 TWG Tea Promotional Codes may be obtained via email or print material.

10.2 Promotional Codes may be used only towards the purchase of qualifying items listed on our Website & App and sold on the Website & App by TWG Tea Company (the 'Qualifying Items').

10.3 Promotional Codes entitle you to

(i) A savings on new orders of Qualifying Items placed on the Website. Details of the applicable discount or savings entitlement and price calculation will be shown with the description in the email or print material providing you with the Promotional Codes.

(ii) Preferential/discounted freight rates

(iii) A non-exchangeable fixed complimentary gift with purchase (to be determined by TWG Tea)

10.4 A Promotional Code may only be used

(i) For a single new purchase order of one or more Qualifying Items (the 'Order'), and

(ii) For the period of time specified in TWG Tea's email or print material accompanying the Promotional Codes (the 'Offer Period'). The expiry date of the Offer Period for each Promotional Code is clearly shown on TWG Tea email or print material accompanying the Promotional Codes.

10.5 Redemption of Promotional Codes

Redemption Codes

(i) Can only be redeemed online.

(ii) Void where prohibited by applicable law.

(iii) Only one (1) Promotional Code may be redeemed per user account/per household/ per promotion.

(iv) Redeemable on Qualifying Items only.

(v) Cannot be used in combination with other discounts, coupons, promotions, shipping specials or other Promotional Codes.

(vi) Must be entered at check out in order to be applied to your order.

(vii) Cannot be applied after the Order is submitted.

10.6 TWG Tea reserves the right not to process the Order where it determines that the Promotional Code used is invalid for the Order being placed.

10.7 By placing the Order, you represent you have read, understood and agreed to be bound by these terms and conditions and you acknowledge and agree to be legally bound by these terms and conditions.

10.8 The placing of an Order is subject to availability of the Qualifying Items and TWG Tea reserves the right to amend, withdraw or terminate the validity of any Promotional Code at any time without prior notice to you.

10.9 The Promotional Codes may not be

(i) Used on any existing order;

(ii) Used in conjunction with any other offer or promotion. The Website & App is updated regularly and Promotional Codes may only be used in relation to clearly demarcated Qualifying Items at the time of placing the Order.

(iii) Be exchanged for cash, credit or gift certificates.

(iv) Valid after the expiry date

10.10 Values of Promotional Codes

Promotional Codes

(i) Are not replaceable if lost, stolen or damaged,

(ii) Cannot be combined with other discounts, reward points, vouchers and promotions;

(iii) Have no cash value and may not be redeemed for cash;

10.11 Please note that our standard Conditions of Sale and Terms of Use of the Website & App apply. In particular, we draw your attention to clauses 6 (Prices), 8 (Delivery), 10 (Our Returns Policy), 12 (Limitation of Liability) and 14 (Applicable Law and Forum) of our Conditions of Sale. If there is an inconsistency between any of the provisions of these Terms and Conditions and the Terms and Conditions of Supply and Terms and Conditions of the Website, the provisions of the Promotional Codes Terms and Conditions shall prevail.

10.12 TWG Tea reserves the right to amend, change and/or delete any information or any of the ‘Promotional Codes – Terms and Conditions’ at any time without liability and without giving any prior notice to the holders of the Promotional Codes, or to suspend or cancel the promotional code program in whole or in part.

10.13 You understand and agree that any material and/or data downloaded or otherwise obtained through the Website & App is done entirely at your own discretion and risk. At no point does TWG Tea guarantee that the Promotional Codes presented on our Website & App to be completely correct.

10.14 If you have any enquiries please contact us at digital@twgtea.com.

11. Miscellaneous

11.1 The present Terms of Use embody the entire agreement concluded between TWG Tea and yourself concerning the access and the use of the Media and their content. Any other terms or conditions issued by TWG Tea and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use.

11.2 The fact that TWG Tea tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.

11.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and TWG Tea.

11.4 TWG Tea reserves the right to modify these Terms of Use at any time. Your decision to continue to visit and make use of the Media after such changes have been made constitutes your formal acceptance of the new Terms of Use. Therefore, we ask that you check and review this Terms of Use for such changes on an occasional basis. Should you not agree to any provision herein or any changes we make to this Terms of Use, we ask and advise that you do not use or continue to access the Media immediately.

11.5 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.



01/2015
© 2016 TWG Tea Company Pte Ltd.